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How do I supply my files?


All our clients have different levels of expertise in creating design artwork and getting them ready for professional printing. So, we work with you to get your file printing, no matter how you have created it.


Helpful hints, specifications and templates: Zip Print

I’m a graphic designer
I’ve done my own design
Checking Colours and Layout in PDF files

How to supply Logos
I would like a template

Paper, Envelope, Folder Sizes & Types 


I’m a Graphic Designer

If you are a professional graphic designer then you are more than likely familiar with what finished artwork is and how to supply to printers. Here’s our preferred specs:

  • We prefer Press Quality (300dpi) PDF files 
  • 3mm bleed
  • Crop marks only, not all ‘printer’s marks’
  • Please supply a mock-up and instructions if the print is complicated or has sections with different paper types or print finishes, as this will ensure we can quote and print your job exactly the way you need it.
  • Please always check your PDF before sending it to us.
    • If the job is CMYK, that there are no Spot colours still in the file.
    • If the job is Spot colour, that there are no CMYK colours in the file.
    • Transparencies (ie: drop shadows and transparent colour boxes, particulary when using Spot colours) have been ‘flattened’.

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Checking Colours and Layout in PDF files


We do get files that still have spot colours remaining in a CMYK print job, and visa-versa, or have 'transparency' issues - this can cause your file to print with areas missing or in a wrong colour - so please remember to check your ORIGINAL (InDesign, Illustrator etc) artwork colour settings before making a PDF, then check the PDF  'Print Production/Output' just to make sure the colours are as you want them printed, and tick the 'Simulate Overprint' box to check your colours are not 'mixing', and the blacks are overprinting every other colour. Please do this BEFORE sending files to us. Or, we will call you to re-supply the files correctly.


Notes on how to check colours in PDF files:
-  Below is an example of a full colour CMYK print job.
-  Open the 'Print Production' colour checking dialog window in Acrobat Professional
   (See below).
-  Make sure ‘Simulate Overprint’ button is ticked. This will show any transparencies or spot
   colour issues.
-  The colour list shows all 4 CMYK colours, there are no Spot PMS colours listed.
-  This is correct for a CMYK print job.
File Help


If there are Spot colours remaining in the job, they will be listed, (see picture below).
These can cause overprinting and transparency issues, and you job will not print correctly.
You will have to go back into the program you created the artwork in, and change the spot colours to CMYK, and re-PDF the file, and then check the 'Print Production' in Acrobat again to make sure it is correct.


The picture below shows the job where spot colours still remain in the colour seperation.
The orange and yellow PMS Spot colours are listed below the CMYK colour list.
Make sure you have the ‘Simulate Overprint’ box ticked.
Also click on the ‘Colour Warnings’ option to check on which objects the actual overprint is happening. This will be shown by areas coloured in orange to highlight the overprinting areas.


See on the green text below, the colour underneath is showing through the green producing an unwanted colour. 


This is an overprint problem caused by the orange background being a Spot colour, and a drop shadow used on the lettering. The drop shadow is a ‘transparency’ that causes print colour problems with spot colours.

The image below shows what the job will look like when printed if the spot colour is not fixed and converted to CMYK before it is PDF’d. We cannot change or fix these issues at our end - these colour problems need to be fixed in the original artwork file, and re-PDF'd. 

File Help


The picture below shows how you can see exactly where spot colours remain in CMYK print job. (Or visa- versa, if there are CMYK colours in a Spot colour job, the same process applies).
Click off all the CMYK boxes. If there is more than one Spot colour remaining, the screen will show the colours.
If you un-tick one of the Spot colour boxes, or if there is only one Spot colour remaining anyway, the spot colour will show up as a black seperation (see 2nd picture below).


File Help


This is what a colour seperation area will look like (below) if only one single colour box is ticked. If two or more boxes are ticked, the areas will show up in their proper colours (as above) - so you know which colour is which and can see the real printed colouring.

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File Help



Multi-page publications or booklets:
If the cover is to be printed on a thicker material, please supply the cover artwork seperately (as it would appear opened out flat - below).
Supply the internal pages in single pages with crop marks and bleed (right).



File Help



File Help


If the publication is 'Self-Cover' ie: printed on the same type of paper for the cover and the inside pages, you can supply all pages in one file, like the newsletter sample below.


File Help



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I’ve done my own design

If you are not that familiar with printing or graphic design processes and have used your own computer programs to create your design, then there are a few things we need to check before we print it.
When you supply files to us we will notify and inform you of anything that we are concerned about, and then it is up to you to either go ahead with the printing with the file as it is, work on your file a little bit more to fix up the things we’ve mentioned to you, or we may be able to fix the issues for you (this could incur charges).
We will also give you advice on what you may be able do to fix up any of the issues we mention.



When supplying us with a file:
We do prefer that you convert it to a PDF. This makes sure that the fonts and images you have used stay where you want them to, and appear the way you want them to.
If you are unable to do this or not familiar with how to, you can:

  • Bring the files into us on a CD, or USB memory stick, with a printout of what it looks like.
  • Email us the file, and we will ring you and talk about it.
    In both the above instances, make sure you also put all the images you have used and the font files, or tell us what fonts you have used onto your memory stick or copy them onto the CD/USB as well.
  • If you have it on your laptop - bring that in!




We check:

  • The page size is correct to the size you need it printed, or that it can be enlarged or reduced to scale properly.
  • That the fonts are displaying properly. Sometimes when a file is not supplied to us as a PDF, and the Word, Publisher, Indesign, Illustrator, Photoshop or other graphic ‘raw’ program file is given to us, there can be some font and text problems. This is because you have used a font from your computer that we don’t have on our computer. It is recommended that you either send the font file as well or tell us the name of the fonts you have used in your design.
  • That your pictures are ‘linking’. This is mainly an InDesign, Illustrator or Publisher issue. When the file is opened the program has to find the pictures you’ve used to be able to open the file properly. If it cannot find these images, messages will pop up on the screen. You can still open the document, but the images will the not print properly if they are not ‘linked’. We check this and notify you if there are ‘links’ missing.
  • That there is ‘bleed’ over the edges of the paper if any of the imagery or colours are to be printed right to the edge of the paper. Whats ‘bleed’?
  • That the images or photos used look the best that they can, ie: not pixelated or blurry looking.
  • An important note on images and graphics:  If you are using imagery or photos downloaded from an internet image (eg: ‘google’ or ‘yahoo”) search, or a website, they may be low resolution and usually look OK on your computer screen, but these images may not look as good when they are printed on paper or enlarged. Sometimes images from the internet can print fuzzy or blurry. We call it ‘pixelated’. There is nothing we can do about this, unless you find higher resolution, better quality images and replace them in your file. IMPORTANT: The images may also be subject to © Copyright which means you need permission, or need to pay for the image, from the original website to use them.
  • That the colours used are OK for printing. There may be a slight colour change from what you see on your computer screen to how it prints, or how it prints on your home desktop printer. This is because colours on a computer screen and the way your desktop printer prints the image out is a totally different process to professional printing processes.
    For example, a bright flourescent/luminous colour will not print exactly as you may see on your screen, but it will a look a slightly different shade when printed. See the samples below:


File Help



We can show you a proof first
We prefer to do a proof print out, then you will see exactly what it will look like. We always email you a PDF proof of design work, or adjustments we've made to your supplied file, but please be aware that viewing the colourings in PDF on your computer/phone screen my differ from the actual print on paper. Different brands, size, age and resolution of computer/phone screens and personal screen settings are a factor out of our control, and, for eg. viewing an image on your phone screen could look slightly different in colour to your computer screen. So this is why we always prefer you to view an actual printed proof if you are concerned about the colours in your document.   
In sending a PDF proof or printing a proof, we ask you again to check it to make sure nothing is missing off the page, all fonts and images are correct, that all spelling and numbers are correct, and in the case of a printed proof - that all the colours are as you like them.
After you are happy with the proof, and given us a signed/written approval, we will go ahead and print as many as you need.


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How to supply Logos


If you are a Graphic Designer, then you are more than likely familiar with 'vector' and 'raster' file types, what is considered high or low resolution and what file types are appropriate for web design and various printing techniques.


If you have no experience in supplying a logo for printing purposes, then here's some information to help you out:


Any logos that you supply us, whether they be your own logo, a business logo or other company logos that need to appear on your documents, we prefer a particular file type called a 'vector' file.


If a logo has been professionally designed, then a range of file types should have been created of the logo, and in the case of your own logo, you should be given all these file types by your designer. You can email us everything you have and we will asses if the files are appropriate, and what we can or cannot use for printing.


If you have downloaded a logo directly off a website or via an image search (eg: Google), this is usually not appropriate for printing purposes. Image and logo graphics files used for website design and on-screen viewing are very low resolution, and when printed on paper, they look pixelated and blurry.


If you do need several logos to appear on your job – other than your own company logo (Eg: sponsor's, supplier's, accreditations, licences, professional membership logos etc) – you are responsible for supplying them to us as a vector or high quality file type. 


Firstly we will ask if you have any of these file types: 

  • An Adobe Illustrator '.eps' file / an Adobe Illustrator '.ai' file / or maybe a Corel Draw file.

    - These is also known as a 'vector' files. 

    This file type is preferrable, because it allows the logo to be significantly enlarged or reduced in size whilst still retaining clarity, nice sharp lines and precise lettering.

Secondly we will ask you if you have any of these file types:

  • A '.PDF' file 
  • A HIGH resolution .jpeg file
  • A HIGH resolution .PNG file

Thirdly we aks for any file types you have of the logo, or to scan / take a photo an email us an image of the logo so we can see what it looks like.


  • If you are unable to supply files of your logo that we need or are not quality enough to print, we may need to re-draw the logo(s), and this could incur costs at an hourly rate.


  • The costs of re-drawing your logo include supplying the logo files to you, so you will have it on file to pass onto who ever you need, for any other printing or design purposes in the future.


TIP: If you have had your business stationery printed by another company, contact them to see if you can obtain your logo from them in a format suitable for printing, or if you are able to, conatct the original designer. 


We do archive company logos for our repeat clients, and keep some other commonly used logos, (like NT Government) and various building industry accrediation logos on file.  


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I would like a template

We have blank templates for MS Word, MS Publisher, InDesign or Illustrator, set up especially to the right measurements for printing purposes.
Word and Publisher are the most popular programs used by our clients when they design their own print materials if they do not have professional graphics programs. However, because they are not professional programs, they can be limited in graphics effects and layout precision, and essential print options for professional printing processes.
We have set up these basic templates for you to use, the document sizes include ‘bleed’ area, and instructions to help you get your layout size correct for print purposes.


Using one of our templates
If you have used one of our templates you should be pretty right with getting the correct size document, you will see where the edge of the page will be cut off, and our templates are already set up including bleed, guide lines and any folding guide lines. 
However, any images or fonts/text you place on the templates is your responsibility and it’s up to you to make sure you have suitable high-res images, your spelling and any numbers are correct, and they are placed within the paper size area so they will not get trimmed off where you do not want them to.

If you have any troubles using the templates we are more than happy to help.



Paper, Envelope, Folder Sizes & Types

Below is a couple of PDF files you can open or download showing measurements for International Standard Envelope & Paper Sizes, the Paper Types we have in stock, the Speciality Paper types we carry in stock or can order in for you, and our own ZipPrint presentation folder shapes ©ZipPrint 2010.

You can also check on these PDF's as you are filling out a price enquiry for your print job – on the GetaPrice page.  


International Standard Paper & Envelope Sizes

• ©ZipPrint Presentation Folder shapes

 Brochure Folding Options

• Zip's Paper Types

• Zip's Optix bright paper colours 

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Please call us on 08 8947 0179 or email us at if you would like a blank template to suit the program you are using.

Supplied templates are completely blank and are set to the correct size and format for you to create your own artwork.

If you need a template to have artwork included on it (like a newsletter 'shell' or letterhead) we can professionally design a template for you in the program you use, although this classed as graphic design work and incurrs artwork charges.


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